With that being said, hotel management software is slightly switching its focus from managing rooms and reservations to enabling real-time digital guest services in hotels. With the new generations of travellers and the constantly evolving online distribution marketplace, it is the capability of hotels to provide modern services that will help them remain competitive. Self-service in hotels eliminates the clerical part of the job for front desk staff and leave more opportunity for human interactions, increase the accuracy of routine procedures, reduce costs and improve the guest experience.
Checkin Checkout Managing Hotel Operations Pdf 19
Within this context, this viewpoint article aims at providing recommendations and valuable insights for hoteliers to consider as well as review their current operation and marketing strategies. It is hoped that this article can help hospitality practitioners to optimize the values of their operations and enhance their competitive advantages.
The challenges from the COVID-19 pandemic require hotel restaurants to reinvent their business structure and narrow down their product offerings. For example, a restaurant in one of the interviewed hotels is renowned for fine dining in Guangzhou. Recently, the hotel is shifting focus to food delivery with plans to sell bulk meal boxes through live streaming, social media, and food delivery apps. The next normal business operation model requires dramatic changes in hotel business structures, supply chains, and daily operations. The challenge is not only to balance food inventory with predicting sales in this new business model, but in certain ways, to change the conventional hotel restaurant business model.
Food safety regulations apply to each stage of food and beverage production, from processing and manufacture to distribution. Since its initiation of a delivery app service for food and beverage, the interviewed hotels have to comply with government requirements of food and beverages delivery services. The hotels have to understand how their business can meet obligations and comply with these regulations, otherwise they will face the risk of fines. The largest challenge is to renew the operations and hygiene procedures from restaurant kitchen to the customer dining table.
A hotel quality assurance (QA) checklist is a tool for evaluating the quality of hotel services. It covers all aspects of hotel operations, from facilities and amenities to customer experience. Simplify QA audits, address deficiencies, follow quality standards, and improve customer satisfaction using this tool.
Quality assurance in the hospitality industry is a cornerstone for delivering excellent customer service. After all, it serves as proof that a hotel can take care of its guests properly during their stay. In verifying the service quality of a hotel, quality assurance involves a rigorous check of every level of its operations, such as:
There are countless operational challenges in the hotel industry. Ranging from reservations management, attending to guests, performing all front office operations, maintaining cleanliness in hotel rooms and premises, and more. However, hotel departments often fail to perform all tasks in sync which leads to chaos and customer dissatisfaction.
Besides operations, front office problems and solutions are connected to an integrated hotel PMS system. The faster you adopt it, the better it is for your property. Your operations are automated and departmental functions are synced with a PMS because it simplifies communications to a large extent.
So, I think this is a recently faced challenge (or rather, ISSUE) in the hospitality industry. The whole world shut down traveling during the COVID-19 outbreak, because of which the hotel industry also had to shut down its operations. Canceled reservations, indefinite lockdowns, and shutdown hotels; this was probably the worst hit times for the tourism and hospitality industry.
Businesses took this opportunity to evolve and innovate. and prepare themselves for the future. While these are all-natural calamities and not in our control, we can surely work on optimizing our operations and ensuring that our business stays alive amid the chaos. In the current times, you can use and implement strategies mentioned in our COVID-19 survival kit for hotels.
The management at hotels must create and implement a plan to prevent transmissions, in consultation with the local government, health authorities, as well as hotels, restaurants and other related administrations and industry associations.Mitigating health impact on staff and guests is possible by supporting the health authorities in managing cases and tracing contacts.Processes should be clearly laid out for staff members to follow in case they feel poorly, such as maintaining a minimum distance of 1 meter between themselves and guests.Staff must have easy accessibility to facilities and reserves of cleaning and disinfecting materials.Processes to follow in case of cleaning and disinfecting rooms utilized by infected people must also be put in place.The management must also ensure that adequate resources are allocated to manage suspected cases and their possible contacts.Regular supervision of measures taken, and their effects is important to cover any gaps in implementation.A detailed record of actions taken to manage suspected cases must be kept.Clear guidelines must be provided to staff members on how to communicate the action plan to guests, to make sure everyone is aligned towards the purpose.Documents, videos etc. which stress on the best practices for Covid prevention could be circulated to establish information amongst guests and staff.Staff must always have an updated list of contacts and emergency numbers handy for use whenever required.Staff must be informed of all the protective measures and signs and symptoms of Covid-19, by organizing regular briefing sessions. Standard operating procedures for dealing with suspected cases, as well as cleaning and disinfecting premises, should also be included during these sessions.
Along with these, another operational aspect that hoteliers must immediately employ is making a provision for guests to check-in/out of their hotel/s with the help of a mobile app. The touchless method of check-in/out is highly sought, given the current state of things. Property management systems like Hotelogix are also available in mobile versions for easy, remote access. From managing reservations, rates, availability of rooms to assigning tasks to different departments and more, these PMS apps allow hoteliers to be in control of their businesses, with just a tap of a finger.
One of the greatest bug-bears for guests is any delay or friction at the front desk and when arriving and departing for their trip. One of the reasons for this is that many hoteliers around the world rely on manual methods for managing their property. The good news is that technology exists to allow for much smoother check-in/out experiences for guests.
With both inbound and outbound logistics management software running on the ERP platform managing core financial processes, product-based businesses have visibility into all aspects of operations and can quickly and easily run reports that demonstrate the impact of different scenarios on profits, customer satisfaction and more.
Technology plays a huge role in our everyday lives. It has also become integrated into the daily operations of hotel management. As hotels reopen and work toward full occupancy (while following local, state and national reopening guidelines in light of COVID-19), technology has become more important than ever, and it will play a key role in recovery.
Hotel technology can be leveraged across all departments to enhance guest experience, streamline operations, manage post COVID-19 protocols, and improve communication between staff and guests. Here are 5 reasons why you should be using technology in hotel management. 2ff7e9595c
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